Privacy Policy

Welcome to Hangry Joe's. Your privacy is critically important to us. This Privacy Policy explains how Hangry Joe's ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at meal-hangryjoes.digital, place orders through our online food ordering platform, interact with our digital services, or otherwise engage with us. Please read this document carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state consumer protection regulations. If you are a California resident, additional rights and disclosures apply to you, as described in the dedicated section below.

We encourage you to review this Privacy Policy periodically, as we may update it from time to time. Any material changes will be communicated through a prominent notice on our website or via email to our registered users.

1. Who We Are

Hangry Joe's is a food service business operating in the United States through its digital platform located at meal-hangryjoes.digital. We provide online food ordering, meal discovery, delivery coordination, and related food and hospitality services to customers across the United States. As the operator of this website and related digital services, Hangry Joe's acts as the data controller responsible for the personal information you provide to us or that we collect about you.

Contact Information:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact our customer support team, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (including street address, city, state, ZIP code)
• Date of birth (where required to verify age eligibility)
• Username and password (stored in encrypted form)
• Profile picture or avatar (if voluntarily uploaded)

2.2 Payment and Financial Information

When you make a purchase or complete a transaction on our platform, we collect payment-related information necessary to process your order. This may include:

• Credit or debit card details (collected and processed securely through our third-party payment processors; we do not store full card numbers on our servers)
• Billing name and billing address
• Transaction history and order records
• Gift card or promotional code information

2.3 Order and Food Preference Data

As a food service platform, we collect information related to your food orders and preferences, including:

• Order history (items purchased, quantities, frequency)
• Dietary preferences, restrictions, or allergen information you voluntarily provide
• Favorite items, saved addresses, and custom order notes
• Customer ratings and reviews you submit

2.4 Usage and Behavioral Data

We automatically collect certain technical and behavioral information when you visit and interact with our website, including:

• Pages viewed, links clicked, and time spent on specific pages
• Search queries entered on the platform
• Items browsed, added to cart, and purchased or abandoned
• Session start and end times
• Referral URL (the website that directed you to our site)
• Clickstream data and navigation paths

2.5 Device and Technical Information

When you access our website, our servers and tracking technologies automatically collect device and technical information such as:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Device identifiers and advertising IDs
• Screen resolution and language settings
• Time zone settings
• Network connection type

2.6 Location Data

With your permission, we may collect precise or approximate geolocation data from your device to facilitate delivery services, help you find nearby menu options, or personalize your experience. You may disable location services at any time through your device settings, though this may affect certain features of our service.

2.7 Communications Data

When you contact us for customer support, submit feedback, or communicate with us through email, chat, or other channels, we collect and retain the content of those communications, including:

• Emails and messages sent to our support team
• Feedback, complaints, or inquiries submitted through our website
• Responses to surveys or promotional campaigns

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your activity on our website. For a detailed explanation of the cookies we use, your choices, and how to manage your cookie preferences, please refer to our dedicated Cookie Policy available on our website. A brief overview is provided in Section 8 of this Privacy Policy.

2.9 Information from Third Parties

We may receive additional information about you from third-party sources, including:

• Social media platforms if you choose to connect your account or log in using a social login (e.g., Google, Facebook)
• Third-party delivery partners who fulfill orders on our behalf
• Marketing analytics partners who help us understand our customer base
• Publicly available databases used to verify addresses or detect fraud

3. How We Use Your Information

We use the personal information we collect for a variety of lawful business purposes, including the following:

3.1 Service Provision and Order Fulfillment

• Processing and confirming your food orders
• Coordinating delivery or pickup services
• Managing your account and user profile
• Providing customer support and responding to your inquiries
• Sending order confirmations, delivery updates, and receipts
• Facilitating payments and processing refunds or adjustments

3.2 Personalization and User Experience

• Personalizing your website experience based on your preferences and order history
• Recommending menu items based on your past orders and dietary preferences
• Saving your delivery addresses and payment methods for faster checkout
• Displaying content, promotions, and offers relevant to your interests

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, and loyalty program updates (with your consent where required)
• Running targeted advertising campaigns on third-party platforms based on your browsing and purchase behavior
• Notifying you of new menu items, seasonal offerings, or limited-time deals
• Administering contests, giveaways, and promotional events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Note that even if you opt out of marketing emails, we will continue to send you transactional communications related to your orders and account.

3.4 Analytics and Business Improvement

• Analyzing usage patterns and website performance to improve our platform
• Conducting market research and measuring the effectiveness of our marketing campaigns
• Identifying popular menu items and optimizing our offerings
• Generating aggregated and anonymized statistical reports

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, safety, and property of Hangry Joe's, our customers, and the public
• Responding to lawful requests from government authorities or law enforcement agencies

4. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing purposes, except as described in the California-specific disclosures below. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and providing services to you. These include:

• Payment processors: Stripe, Square, or similar processors who handle secure payment transactions
• Delivery partners: Third-party delivery couriers or logistics providers who fulfill your orders
• Cloud hosting and IT providers: Providers who store and manage our data infrastructure
• Email and communication platforms: Services used to send order confirmations, marketing emails, and notifications
• Analytics providers: Companies such as Google Analytics that help us understand user behavior on our platform
• Customer support tools: Platforms used to manage customer service interactions
• Fraud prevention services: Tools used to identify and prevent unauthorized or fraudulent activity

All service providers are contractually obligated to use your personal information only for the purposes for which it was shared and to maintain appropriate security measures to protect it.

4.2 Business Transactions

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, sale of assets, or other business transaction, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on our website if such a transfer results in a material change to how your personal information is used.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or investigate potential violations
• Protect the safety, rights, or property of Hangry Joe's, our users, or the public
• Detect or prevent fraud, security incidents, or other illegal activities

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and business intelligence purposes without restriction.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive data, including passwords and payment details, are stored in encrypted form using modern cryptographic algorithms.
• Firewalls and Intrusion Detection: We maintain firewalls, intrusion detection systems, and regular security monitoring to identify and respond to potential threats.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions, on a need-to-know basis.
• Secure Payment Processing: Payment card data is handled exclusively through PCI DSS-compliant third-party payment processors. We do not store full payment card numbers on our servers.

5.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Data privacy policies and procedures for all staff who handle personal information
• Vendor due diligence to ensure third-party service providers maintain adequate security standards
• Periodic privacy and security risk assessments

5.3 Incident Response

In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities in accordance with applicable federal and state breach notification laws, including applicable state data breach notification statutes. We will take prompt action to investigate and mitigate the impact of any security incident.

Please note that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

6.1 Right to Know and Access

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.

6.2 Right to Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. You may also update your information directly through your account settings on our website.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected about you, subject to certain exceptions. We may retain certain information where required by law, necessary to complete a transaction, or for other legitimate business purposes as permitted by law.

6.4 Right to Data Portability

You have the right to request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to have that information transmitted to another service provider where technically feasible.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. If applicable, you may exercise this right by contacting us at [email protected] or by using the "Do Not Sell or Share My Personal Information" mechanism on our website.

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide our services, as defined under the CPRA.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised a right under this Privacy Policy or applicable law.

6.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]
• Website: meal-hangryjoes.digital (through our Privacy Request form, if available)

We will verify your identity before processing your request to protect your privacy and security. We aim to respond to verifiable requests within 45 days. If we require additional time (up to 90 days total), we will notify you within the initial 45-day period. You may designate an authorized agent to submit requests on your behalf, provided you supply written authorization or a power of attorney.

7. California Consumer Privacy Rights (CCPA/CPRA)

If you are a resident of California, you are afforded specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which took effect January 1, 2023. This section supplements the general rights described above and applies specifically to California residents.

7.1 Categories of Personal Information Collected in the Past 12 Months

7.2 California Shine the Light Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand how our website is used, and deliver relevant content and advertising. Below is a brief overview of our cookie practices:

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential cookies required for the website to function properly, including session management, shopping cart functionality, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Cookies that help us understand how visitors interact with our website by collecting aggregated, anonymous information (e.g., Google Analytics).
• Functionality Cookies: Cookies that remember your preferences, such as saved delivery addresses, language settings, and login information for a more personalized experience.
• Targeting and Advertising Cookies: Cookies used to deliver advertisements relevant to your interests, track ad campaign effectiveness, and limit the number of times you see an ad.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through our Cookie Consent banner when you first visit our website, or at any time through your browser settings. Most web browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your user experience.

For a comprehensive description of all cookies we use, their purposes, and your choices, please refer to our full Cookie Policy available on our website at meal-hangryjoes.digital.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and as required or permitted by applicable law. Our general retention practices are as follows:

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our internal data retention schedules and applicable legal requirements.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our platform is not directed to children, and we do not knowingly market our services to minors.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete the minor's personal information from our records in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

We do not knowingly sell the personal information of minors under the age of 16 without affirmative authorization as required by California law.

11. International Data Transfers

Hangry Joe's is based in the United States, and the personal information we collect is primarily stored and processed within the United States. However, in the course of providing our services, we may transfer, store, or process your information in countries outside of your home jurisdiction, including through the use of third-party service providers who operate internationally.

If you are located outside the United States and choose to use our services, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your home country. By using our website and providing us with your personal information, you acknowledge and consent to this transfer.

When we transfer personal information internationally, we take appropriate steps to ensure that adequate protections are in place, including relying on data transfer agreements, standard contractual clauses, or other legally recognized transfer mechanisms, where applicable.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Hangry Joe's. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review the privacy policies of any third-party site you visit. Hangry Joe's does not endorse and is not responsible for the content, products, services, or privacy practices of any third-party websites.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, our website does not respond to DNT signals because there is no universally accepted standard for how companies should respond to such signals. We will continue to monitor developments in this area and update our practices if a standard is established. California residents may have additional rights regarding online tracking under the California Consumer Privacy Act; please see Section 7 for more details.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we provide. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website with a new "Last Updated" date at the top of the page
• Notify registered users via email at the address associated with their account
• Display a prominent notice on our website for a reasonable period following any significant changes

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, please discontinue use of our services and contact us to close your account.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can address your concerns:

• Email: [email protected]
• Website: meal-hangryjoes.digital

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to escalate your complaint to a relevant government authority, depending on your location:

15.1 United States Residents

In the United States, privacy and consumer protection complaints may be filed with:

• Federal Trade Commission (FTC): The FTC is responsible for protecting consumers against unfair or deceptive business practices, including violations of privacy commitments. You may file a complaint at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents – California Privacy Protection Agency (CPPA): California residents may file complaints with the California Privacy Protection Agency, which enforces the CCPA/CPRA, at cppa.ca.gov.
• California Attorney General: Complaints may also be submitted to the California Office of the Attorney General at oag.ca.gov.
• Your State Attorney General: Most U.S. states have an Attorney General's office that accepts consumer privacy complaints. Please visit your state's official government website for more information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our privacy team:

We are committed to working with you to resolve any privacy concerns in a fair and timely manner. When contacting us with a privacy request, please include your full name, email address, and a detailed description of your request or concern so that we can assist you as efficiently as possible.